Design for underserved populations

Kenneth participated in the CSCW 2017 workshop Reflections on Design for Underserved Populations:

"HCI researchers are increasingly interested in supporting the needs of underserved communities, including low-income, gendered, ethnic, and racialized populations, and people with disabilities. But research and design methods developed primarily for Western urban professionals often break down in the face of the complex structural and historic circumstances of such communities and resulting systemic challenges such as poverty, illiteracy, geographic isolation, or global marginalization. For example, methods such as focus groups may assume an unproblematic relationship between the researcher and participants, which often does not hold in communities which have been systematically marginalized from design. Researchers are beginning to develop alternative approaches, such as those inspired by participatory design (PD), action research (AR), community-based research design (CBPR), or feminist HCI, to deal with some of these challenges in a situated manner."

Read our position paper, entitled "Reverberations of trauma and marginalization when engaging in community-based research with criminalized young women of color" , here.